Road Ready App Problems: What Minnesota Families Should Do
Last updated: August 2026
Over the past couple of months we've had a steady stream of calls, texts, and emails from families having trouble with the Road Ready app after its recent update. If that's you, you're not alone — and there are a few things you can do.
What families are reporting
The problems we're hearing about, which match what's showing up in public app store reviews, fall into three groups:
- Can't log in at all after the update — login failures, face recognition not working, or the app signing you out every time you close it
- Logged in, but hours are missing — previously recorded drives not showing up
- No problems whatsoever — plenty of accounts came through the update completely fine
There doesn't appear to be an obvious pattern to who's affected. Some families have reported that missing hours were restored after contacting support.
What to do if you can't log in
Check that you're using the right email. Road Ready allows only one login per account, and their app has no profile page to show you which email address you signed up with. If you're not sure, that alone may be the problem.
Contact Road Ready customer service directly. Their guidance is to email them with:
- The full name of the student driver
- The full name of the adult on the account
- The student's date of birth
They'll send back your login information.
Road Ready also suggests deleting and reinstalling the app. This can clear up glitches, but do it as a later step rather than a first one — and only after you're confident your account credentials work, since your records live with the account.
What to do if your hours are missing
Don't panic and don't start over. Several families have gotten their hours restored after contacting support.
Steps that have helped:
- Make sure the app is fully updated in your app store
- Check that you're on a stable internet connection so the app can sync
- Log out and back in to force a refresh
- If hours are still missing, email Road Ready support with your account details and ask about restoring cloud-synced records
Take screenshots of whatever hours you can see, right now. If your log is showing correctly today, screenshot it. If it's partially there, screenshot that. A dated screenshot is far better than nothing if you end up needing to reconstruct.
The paper log is still a valid option
Minnesota gives students two ways to record supervised driving hours, and the app is only one of them. The state's printable supervised driving log is fully accepted.
Download the Minnesota supervised driving log (PDF)
If the app has been unreliable for your family, switching to paper is a completely reasonable decision. Print it, keep it in the glove box, and fill it in after each drive. It can't crash, log you out, or lose an update.
Some families use both — the app for convenience, paper as a backup. Given the last few months, that's not a bad approach.
A reminder about what you're tracking
Minnesota requires 50 hours of supervised driving before the road test, with 15 of those at night. If a parent completes the free Minnesota Parent Awareness class, the requirement drops to 40 hours with 15 at night.
Whichever method you use, log the drives as you go. Reconstructing months of driving from memory at the last minute is miserable, and it's the situation the families hit hardest by this app issue have found themselves in.
Questions?
If you're a Headwaters student and you're stuck on this, call or text Sadie at (218) 252-4735. We can't fix the app, but we can help you figure out where you stand and what to do next.